Terms of service
- General
These terms and conditions apply to every order placed through niviolabs.com. By placing an order, you agree to them.
NIVIO LABS is a trade name of Bilicicare, registered in Rotterdam, the Netherlands. Chamber of Commerce (KvK): 82663564 VAT: NL003713098B49 Email: support@niviolabs.com
- Products
We do our best to describe and photograph our products as accurately as possible. Minor differences in colour, packaging or finish may occur and do not in themselves entitle you to a refund or compensation.
Our products are cosmetic products for personal use at home, formulated with PAP+ and free from hydrogen peroxide and carbamide peroxide. They are not medicines and are not a substitute for dental treatment.
- Orders
An order is final once it has been placed through our website.
We may refuse or cancel an order in the event of fraud or misuse, incorrect or incomplete information, stock errors, or an obvious pricing error.
If a product turns out to be unavailable after you have ordered it, we will contact you as soon as possible. You will then receive a full refund, or you may choose an alternative product.
- Prices and payment
All prices include VAT. Shipping costs are shown at checkout before you complete your order.
Payment is made through the payment methods available on our website. Your order is processed once payment has been received.
- Shipping
Orders are processed as quickly as possible. Estimated delivery times and shipping costs are set out in our Shipping Policy.
You are responsible for entering your name, delivery address and other delivery details correctly. If an order cannot be delivered, is returned, has to be resent or is lost because the address details were incorrect or incomplete, the resulting costs are payable by you.
If a parcel is not collected from a pickup point in time and is returned to us as a result, the cost of sending it again is payable by you.
- Right of withdrawal and returns
You may cancel your order within 14 days of receiving it, without giving a reason. After notifying us, you have a further 14 days to send the product back.
Because our products are used in and around the mouth, sealed products that are unsuitable for return for reasons of health protection or hygiene cannot be returned once the seal has been broken. This exception is permitted under European consumer law and applies to all of our whitening products.
In practice:
- unopened, seal intact: returnable within 14 days
- opened or used: not returnable, unless the product is faulty, damaged on arrival, or not what you ordered
A return must be registered with us in advance. The full procedure, conditions and refund terms are set out in our Refund Policy.
Return shipping costs are payable by you. We recommend sending returns with Track & Trace and keeping your proof of postage until the refund has been received. If a return does not reach us and no valid proof of postage or Track & Trace code can be provided, we are unable to issue a refund.
If a partial return brings the value of your original order below €[50], the original shipping cost will be deducted from the amount refunded.
- Use of our products
Always read the instructions supplied with the product before use, and follow them.
Do not use our products if you are allergic to any of the ingredients. If you are pregnant or breastfeeding, are undergoing dental treatment, wear braces, crowns, veneers or implants, or have damaged teeth, gum problems or untreated cavities, consult your dentist before use.
Our products are intended for adults and are not suitable for children under 16.
Discontinue use and consult your dentist if you experience persistent sensitivity, pain or irritation.
Results differ from person to person and depend on your natural tooth colour, the cause of any discolouration, and how consistently you use the product. Discolouration caused by medication, dental work, fillings, crowns or veneers cannot be lightened.
- Conformity and defects
Your order must match what was agreed and must be of the quality you may reasonably expect. This statutory right applies for as long as is reasonable given the type of product, and it is separate from any commercial warranty.
Received a product with a manufacturing or material defect, or one that arrived damaged? Contact us as soon as possible at support@niviolabs.com with clear photos of the product and the packaging.
Report this before using the product further. If we approve your claim, we will replace the product or refund the purchase price, including shipping costs.
This does not cover damage caused by incorrect or careless use, by dropping or impact, by contact with moisture where the product is not designed for it, or by modifications you have made yourself. Nor does it cover the normal using up of a consumable product.
- Complaints
Received an incorrect, damaged or incomplete order? Contact us as soon as possible at support@niviolabs.com with clear photos of the issue.
Is your order marked as delivered but has it not arrived? Report this within 48 hours of the registered delivery time. After that period, the carrier may no longer be able to investigate, which can mean we are unable to process your claim.
We assess every report carefully and will respond within 14 days.
If we cannot resolve a complaint together, EU consumers may also submit the dispute to the European Commission's ODR platform at ec.europa.eu/odr.
- Liability
Our liability is limited to the purchase price of the product concerned. This limitation does not apply in the event of intent or gross negligence on our part, or where mandatory consumer law provides otherwise. Your statutory rights are not affected by these terms.
- Privacy
We handle your personal data carefully and in accordance with the GDPR. How we do this is set out in our Privacy Policy.
- Applicable law
Dutch law applies to these terms and to every agreement between you and NIVIO LABS.
Contact
NIVIO LABS Email: support@niviolabs.com WhatsApp: +31 6 11731603 Available Monday to Friday, 10:00–17:00 (CET)